Customer Service To Customer Delight

Course Description

This course emphasizes a customer-focused approach, placing customers at the core of sales initiatives. It explores fostering this approach through mindset and behavior in your company. Participants will learn to build strong client relationships, demonstrating empathy, effective body language, and verbal communication. The course addresses tailoring solutions to connect with customer needs and includes strategies for handling difficult customers, team management, and integrating leadership approaches used by successful CEOs into personal styles.

Learning outcomes

1. Establish the Importance of Setting and Reviewing Customer Service Standards
2. Learn the latest cutting-edge techniques to provide a first-class service

• Customer satisfaction survey evaluation

1. Increasing their awareness of the importance of customer service levels.
2. Heighted awareness of temperament and ability to adjust according to the situation
3. Understand how beliefs and values can help to support a “customer focus” mindset

• Acquire methods for establishing empathy and demonstrating understanding
• Understand the importance of win/win strategies and satisfying customer’s needs
• Learn how to make a positive first impression on the customer