HDP

Course Description:

The course on Handling Difficult People (HDP) provides insight into the impact of unwanted behaviors and introduces effective strategies for managing them. Through the lens of human understanding, participants gain perspective on navigating challenging interactions. The course identifies the top ten unwanted behaviors and offers approaches to address them, emphasizing the importance of getting tasks done efficiently, accurately, and harmoniously. Participants learn techniques to handle difficult situations with empathy and professionalism, fostering collaboration and mutual respect. Additionally, they acquire skills to effectively address and mitigate unwanted behaviors, ultimately fostering a positive and productive work environment.

Learning outcomes:

The learning outcomes for Handling Difficult People (HDP) include understanding the impact of unwanted behaviors and developing skills to effectively handle them. Participants will be introduced to various strategies for managing difficult situations through the lens of human understanding, fostering empathy and constructive communication. They will identify and analyze the top ten unwanted behaviors and learn techniques to address them promptly and professionally. Additionally, participants will gain proficiency in achieving objectives efficiently (get it done), accurately (get it right), and harmoniously (get along), while also learning strategies to garner appreciation for their efforts. Ultimately, participants will emerge equipped with practical ways to tackle unwanted behaviors and promote positive interactions in the workplace.